All-Inclusive IT Support


Our all-inclusive IT support services provide quality, proactive and highly responsive IT assistance for your business and employees. Minimize downtime, improve efficiency, scalability, productivity, and drive results with our remote and on-site support, and 24/7 help desk services.  At BSD IT Services, we invest in live human assistance to ensure rapid response times and expert troubleshooting. Ultimately, we aim to optimize the process of support from problem to solution by leveraging reliable technologies to meet the unique IT support needs of all our clients across a variety of industries. With our IT support services, you can rest easy knowing that any IT issue you may have, we will solve!

All-Inclusive Support Stack

Assessment Management Support

  • We develop a personalized asset management support plan tailored with unique tools, policies, and procedures that reliably verify user identities, and monitor their access to data, resources, and systems within your organization's IT infrastructure.

Professional Service Automation Platform (PSA)

  • BSD now offers a variety of software platforms that help IT administrators manage and automate various aspects of their business operations, such as project management, resource allocation, time tracking, and billing.

Secure Remote Monitoring & Management (RMM)

  • Our IT administrators remotely monitor and manage your endpoints, such as computers and servers, to ensure their health, security, and performance. RMM tools allow for proactive maintenance, updating, patch management, and troubleshooting.

24/7 Help Desk Services

  • When it comes to help desk services, our top priority is ensuring round-the-clock availability, and utilizing automation to deliver user-friendly assistance and timely results.
  • Our help desk services include proactive monitoring, an efficient ticket management system, documentation platforms, and a commitment to continuous improvement offer through various channels, such as phone, email, or chat.

Email Hosting

  • We provide email hosting and email account management equipped with features such as email storage, spam filtering, virus scanning, and secure accessing.

SaaS Backup

  • BSD maintains a comprehensive data backup and recovery system for Software-as-a-Service (SaaS) applications, such as cloud-based productivity tools or customer relationship management systems (CRM).

Network Operations Center (NOC)

  • We build a centralized facility where your IT professionals can monitor, manage, and maintain the organization's network infrastructure and systems from one centralized on-premises location.

Endpoint Backup

  • We regularly back up data from our clients’ endpoints, such as laptops, desktops, or mobile devices, to protect their data even in the case of unforeseen events like device loss, failure, or data corruption.

Voice over Internet Protocol Services (VoIP)

  • To deliver a more flexible and cost-efficient remote working environment, many of our clients shifted to VoIP (Voice over Internet Protocol) for outbound and inbound calling, conducting video conferences, and transmitting other forms of communication over the internet using secure IP networks.
  • VoIP is great for businesses looking to avoid paying hefty Canadian phone bills and that are tired of dealing with Canadian phone providers.