Managed Service

Introduction

At BSD, our Managed Service is an all-inclusive IT solution for businesses in Ontario looking to outsource their network management, IT application support, infrastructure set-up and maintenance, cybersecurity, and more. Our Managed Services are delivered on an ongoing and full-time basis, and typically follow a subscription-based model outlined by Service Level Agreements (SLAs).

Benefits of Using a Managed Service Provider (MSP)

Specialized Expertise

MSPs offer specialized IT skills that drive operational efficiency, universally remediate issues, and complement business processes with practical IT applications.

Cost Efficiency

Using an MSP immediately eliminates the need for businesses to hire/manage in-house IT experts and offers predictable budgeting.

Improved Technology

MSPs stay up to date with the latest technologies, allowing businesses access to state-of-the-art tools and applications without incurring the cost of owning and maintaining these technologies themselves.

Improved Technology

MSPs also provide assurance. By taking on the responsibility of maintaining uninterrupted service availability, MSPs alleviate businesses from concerns over cyber risk, IT management and liability. Service Level Agreements (SLAs) form the foundation for this kind of assurance, setting clear expectations and guarantees.

“At BSD IT Services, we’re not just another vendor…We’re your partner.”

Managed Service

Summary of Managed Service Stack

BSD IT Service maintains a diverse Managed Service tech stack that consistently adapts to address new security standards, updated technologies, and challenges of the remote working environment.

All-Inclusive IT Support:

Our IT support services provide quality, proactive and responsive IT assistance for your business and employees. Minimize downtime, improve efficiency, scalability, productivity, and drive results with remote and on-site support, 24/7 monitoring and rapid response times. We offer help desk support services, secure remote assistance, pro service automation platforming, network operation center management systems, email hosting, endpoint response and backup, server backup, SaaS backup, and more.

Cloud Solutions:

We offer a full suite of cloud solutions to help businesses optimize their IT infrastructure, improve accessibility, increase efficiency, and protect their bottom line. These cloud solutions include but are not limited to cloud infrastructure setup and maintenance, hybrid cloud environment services, cloud storage and hosting, cloud architecture design, cloud-based software management, cloud email management, cloud server management, cloud productivity services, cloud backup, cloud migration, cloud consulting, cloud automation, cloud optimization, cloud monitoring, cloud cost management, cloud compliance, cloud integration services, cloud deployment, cloud networking, cloud-based application services, cloud-based disaster recovery, cloud-based productivity toolset implementation, cloud-based virtualization, and cloud-based security.

Hardware Services and Financing:

Including hardware installation, seamless setup, proactive maintenance, and flexible financing options. We expertly handle all your information hardware needs in real-time while you focus on your core business needs.

Cybersecurity Stack:

We offer a comprehensive cybersecurity service stack that includes but is not limited to advanced network security protocols, endpoint detection and response (EDR), in-depth vulnerability assessments, zero trust security, zero click malware defense, 24/7 monitoring, cyber risk management analysis, mobile security, Ontario security compliance consulting, phishing tests, ransomware detection, penetration testing, red team assessment, compliance audit/assessment, data risk assessment, data privacy management, third-party risk management, employee security training, incident response, firewalls, anti-malware, comprehensive backup strategies, Microsoft 365, VoIP, print, database security, and more.

Infrastructure Management:

Our strategic IT infrastructure management is designed to optimize your business operations with technology that works for you. With over 10 years of experience in IT planning, organization, and communication across ten major Canadian industries, our infrastructure strategies always ensure seamless IT operations, efficient disaster recovery and backup solutions, as well as trusted network security.

IT Consulting Services:

Along with offering expert infrastructure and cybersecurity consulting, BSD IT Services helps businesses manage Ontario’s IT compliance standards. Let us navigate you through federal and provincial accessibility standards, Canada’s Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and industry-specific regulations in over ten major Canadian industries.

Software Development:

We work with you to develop custom software that meets all your business requirements. Our services include mobile app development, customer relationship management development, e-commerce integration, cloud-based software integration, proactive software updating, software consulting, software maintenance and support, UI/UX design and development, quality assurance and testing, database development and management, API integration and development, front-end software development, back-end software development, full-stack development, development, DevOps services, and legacy system modernization.

Metrics and Analytics:

Knowing is half the battle. We breakdown comprehensive analytics and metrics insights to better inform you during the decision-making process. Receive in-depth analyses of website traffic metrics, conversion metrics, engagement metrics, SEO metrics, social media metrics, customer acquisition costs (CAC), customer lifetime values (CLV), return on investments (ROI), customer satisfaction metrics, and security and compliance metrics. Leverage the power of data-driven decision-making.

Third Party Vendor Management and Integration:

We oversee and advise on the integration of your information systems with external service providers. We ensure the smooth integration of third-party vendor systems into your organization’s IT processes. In addition to vendor IT integration, BSD also handles other third-party related processes like selecting, onboarding, compliance, etc

Web Design:

Our team of experienced web developers help businesses establish a strong online presence through interactive design and proven marketing strategies. We specialize in front-end and back-end development, full stack web development, UX / UI design, mobile web and application interfacing, PHP development, JavaScript, WordPress, and HTML development, website optimization and maintenance, content management system development and automation (CMS), website migration, website analytics, API integrations, e-commerce development, cross platform interfaces, and more.